360.733.6840 [email protected]
Guest Services Director

Guest Services Director

Job Title: Guest Service Director, Retreat Center
Reports to: Family Retreat Center & Community Ministries Director
Classification: Full-Time Exempt
Updated: September 15, 2017

 

JOB SUMMARY
The Guest Service Director will meet, build relationships with group leaders, and guide them through the Retreat Center booking process. The Retreat Center Guest Service Director will create an environment where guest groups can focus on ministry, feel supported and cared for, and be released from the facility- related demands of running a retreat through the Guest Service Director’s effective motivation and organization of The Firs Guest Service staff. The Guest Service Director will follow up with guest group leaders immediately after their retreat, guiding them, when appropriate, to a future booking at The Firs. The Guest Services Director will also leverage his/her relationship with group leaders in order to make contact with other groups in the same church, denomination or Christian community who may also benefit from holding retreats at The Firs.

QUALIFICATIONS
The Guest Service Director will be a mature Christian with a ministry-minded vocational perspective. He/she should have experience in the guest service industry, preferably with leadership responsibilities. They must be able to “sell” and communicate well in person and/or on the phone. He/she must also have a basic understanding of Christian retreat center operation and how they are uniquely configured to meet the retreat needs of churches and other ministries. The Guest Service Director will be active in a local church and exemplify a person growing in their personal faith.

ESSENTIAL DUTIES & RESPONSIBILITIES include, but are not limited to, the following:
 Be the “first face” of The Firs, meeting and building relationships with guest group leaders making inquiries.
 Effectively guide prospective and previous guest group leaders through the booking process.
 Give Retreat Center tours to prospective guest group leaders.
 Determine the compatibility of ministry and non-ministry groups with The Firs guest group use policy.
 Handle all guest group correspondence, contracts and billing through to full payment.
 Obtain all guest group needs and requests and communicate with staff.
 Maintain a high level of service for all of our guests, according to our mission and core values.
 Explore opportunities with guest group leaders to serve other groups within the same church, denomination, or Christian community.
 When appropriate, steer groups to Firwood, the Chalet, or other camps and retreat facilities that may better meet their needs or have open dates.
 Recruit, train, schedule and supervise Guest Group Hosts, in order to maintain a high level of guest group service.
 Work closely with the Retreat Center Accommodations Supervisor to coordinate housekeeping needs relative to the guest group calendar.
 Interface with the Retreat Center Maintenance Director, in collaboration with the Retreat Center Director, for Retreat Center repairs and upgrades.
 Collaborate with the Retreat Center Food Service Director regarding the guest group calendar, food service needs, special diets, scheduling, etc.
 Develop guest service procedures and manuals.
 Establish regular means for guest group feedback and evaluation.
 Oversee keys and other registration materials needed by guest groups.
 Schedule the usage of all Retreat Center facilities by Firs staff.
 Maintain the guest service registration program and data base.
 Track and project guest group activity, demographics and levels of occupancy and keep appropriate records for review and budgeting.
 Make necessary guest services purchases within budget.
 Initiate and participate in guest services related capital purchases.
 Assist in guest group promotional and marketing efforts.
 Project guest group revenue and expenses for budgeting purposes.
 Collaborate with marketing and participate in off-site marketing opportunities when appropriate.

SUPERVISORY RESPONSIBLITIES
 Accommodations Supervisor
 Guest Group Hosts
 Seasonal guest services office staff

OTHER RESPONSIBILITIES
 Assume other staff assignments as directed by the Retreat Center Director or Executive Director.
 Attend all staff meetings, retreats and other Firs staff activities.
 Comply fully with The Firs Employee Handbook.
 Contribute to and encourage a spirit of teamwork, loyalty and cooperation among all staff to the glory of Jesus Christ.

EDUCATION AND/OR EXPERIENCE
Bachelor’s degree from four-year college or university, or two years related experience and/or training, or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups, council members, board members, customers and the general public. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

MATHEMATICAL SKILLS
Ability to calculate numbers accurately.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions.

MINISTRY STATEMENT
The Guest Service Director will be active in a local church. His/her conduct and interaction with other staff will exemplify a person growing

DOWNLOAD PDF of this Job Description

The Firs Extravaganza

It’s that time of year again, where we come together for a fine dinner and bid on auction items to raise money for Firs programs. Join us this year, at the Bellingham Golf & Country Club on Saturday, October 21st. Silent auction begins at 5:30 followed by dinner and live auction at 7:00 You don’t want to miss the hot ticket items this year: we’ve secured both Disneyland & Mariners tickets as well as dining certificates and vacation packages.  There will be something there for everyone thanks to our generous community who continues to donate items that we all want and need! To register for the event, click here or call our office at 360-733-6840.

A New Clubhouse for the Kids!

A long time Firs home across Cable Street has been upgraded over the summer and turned into what is now being called the Clubhouse. The Clubhouse is already a great asset to our children’s ministries and, in particular, After School Adventure. The Clubhouse is being used for the 4th & 5th graders as a comfortable space to decompress after school and have a snack. It’s also currently being used for Homework Club every day. This project – with phase one completed – was made possible because of a generous donation by one of our supporters.

A Look At Some Numbers – Summer 2017

Another summer at the Firs has come and gone and with it an energetic mass of children and youth attending our camp programs. FIRCREEK saw its second summer in a row of really high attendance with an average of 209 per week and 1,883 (which includes our AWESOME SUMMER students) for the season. A number of kids were left on the waiting list with no room at a few of our camps. FIRWOOD took in 2,071 campers this summer which was 78 more than last year. That means an average of 230 campers attended over the nine week season. It’s been great to see increasingly good numbers in each of our camp programs these past few years. If you do the math we had 3,954 kids come with the opportunity to “encounter Jesus and experience the love of God.”

We Love Campers!

Fircreek Week #1: Zone Wars: The Creek Awakens

The Jesus & Me (JAM) time was about “living by faith” explained as “grab a hold, listen and trust.”  Kids were very receptive and many responded to an invitation to live by faith in Jesus.

Firwood Week 1:

Centerstage message: “God’s Escape Plan” – The narrow and wide path explained from scripture – how the world makes the wide path seem easier and more attractive, but that it leads to destruction. Many campers responded and made a first time decision to follow Jesus Christ. Another group made the choice to follow Jesus more closely.

South Cove Today – Look at me now!

Take a look at the transformation of the buildings at South Cove over the years. Bruce Vander Meulen and most recently Doug Walker, combined to see this work through to completion.  We thank God for his provision as these two buildings get put to use more than ever this summer.

The Firs Adult Retreat

The Firs Adult Retreat

Date: September 5–10, 2017
Time: 4:00 pm, Sept 5 – 10:00 am, Sept. 10
Location:  The Firs Retreat Center

Over the years, The Firs Adult Retreat has become a unique tradition. The week is designed with you in mind. Friends connect and reconnect, gathering together for fun events, fabulous meals, special music and hymns, meaningful fellowship, and challenging instruction from God’s Word, presented by gifted communicators.

Justyn Reese

Justyn Reese, Speaker

Speaker:  Justyn Reese

Justyn Reese is a storyteller who loves to bring fresh perspective to God’s Word. He has served as a pastor, evangelist, & several years ago, he led a team of young musicians, dancers & actors on a five-year pilgrimage of evangelism & reconciliation from Vancouver Island to Newfoundland.

 

Russ Rosen

Russ Rosen, Special Music

Special Music: Russ Rosen

Russ Rosen is a singer, songwriter, & recording artist. He & his wife partnered with Justyn on his epic 5-year coast-to-coast evangelism trip, providing the music & worship.

 

Paul Holmes

Morning Devotions, Paul Holmes

Morning Devotions: Paul Holmes

Paul Holmes is an Exploration Geologist who God called into ministry. He pastored in Oregon before moving to Fairbanks, Alaska, where he pastored for 24 years. He and his wife now live in Nevada where he likes to prospect for gold in his retirement.

 

John & Jan Sinkevitch

Music & Worship, John & Jan Sinkevitch

Music & Worship: John & Jan Sinkevitch

John & Jan will again lead worship at the Adult Retreat. John has served in church ministry for 57 years, including 22 years at Everett’s First Baptist. He currently leads the men’s chorus at Warm Beach.


To REGISTER:

Call: 360-733-6840, ext. 211 or
Download the Registration Form HERE, print & mail to:

The Firs
4605 Cable Street
Bellingham, WA 98229

If you have questions or to register, call Kim at 360-733-6840, ext. 211, or email kim@thefirs.org.


RATES:

Program, Accommodations & Meals (Rates / person)

*Canadian rate based on $0.85 exchange & may be paid in Canadian currency.

Cabin & Bath (2-3 per room)…FILLING QUICKLY

$301 US

$354 CND*

Lodge & Central Bath (2-3 per room, stairs)

$271 US

$319 CND*

Lodge & Central Bath (single occup., stairs)

$281 US

$331 CND*

Commuter (program & meals)

$128 US

$148 CND*

RV (program & meals; electric & water only)

$169 US

$199 CND*

The Firs Extravaganza Auction & Dinner

The Firs Extravaganza Auction & Dinner

Extravaganza-2017

Date: Saturday, October 21st, 2017
Location:  Bellingham Golf & Country Club
Formal invitations and further information coming soon

Join us at The Bellingham Golf & Country Club on October 21st, 2017, for our 11th annual Firs Extravaganza Dinner & Auction! Attendees will enjoy an evening of great food, delectable desserts and lively bidding on a host of fabulous items. All proceeds from the evening will benefit the ministries and programs of Camp Firwood, Fircreek Day Camp, the Retreat Center, ASA and the Chalet.

To Make Reservations:

Register Now!

Information: Contact Kim at kim@thefirs.org or call (360)733-6840, ext. 211

Donate: Items to be auctioned off – products, tickets, trips, memorabilia, services, etc…

Desserts: Donate either homemade or purchased dessert(s) for the dessert auction after dinner.

Volunteer: Volunteer to help us run the event. Call (360-733-6840) or e-mail to find out more about how you can help with the event.

Golf Marathon 2017

Well, another Marathon has come and gone! 100 holes of golf were completed last Monday by twenty golfers and they have survived to tell about it, once again. It was an extraordinarily beautiful day for our 9th annual edition of this event and we are pleased with the results.

The combined effort of our golfers, along with the support of sixteen local businesses, brought in over $51,000 in contributions and pledges.  The exciting part is that after expenses for the event are removed those monies will go directly towards the program ministries of The Firs and, in particular, Firwood, Fircreek and After School Adventure. As a result this will, once again, be a huge boost in our efforts to provide a quality, life-changing programs and keep them affordable for all.

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